Virtual Medical Academy

Overview

This program aims to equip healthcare professionals with the knowledge and leadership skills necessary to design, implement, and sustain patient experience initiatives. Participants will explore the principles of patient experience leadership, key drivers of patient experience, measurement tools, and practical strategies for improving person-centered care and patient experience within healthcare organizations.

- This program has been approved for 6 Patient Experience Education (PXE) credit(s) through The Beryl Institute Credentialing Center.
- Date of Approval: April 6, 2026
- Approved PXE Credits: 6.0

This Activity for

All Target Audience, Can be benefit From This Activity.

What I will learn?

By the end of this program, learners will be able to:

Define the concept and evolution of Patient Experience Leadership
Differentiate between patient satisfaction, engagement, and patient experience
Identify the key drivers of patient experience
Analyze the patient journey and identify key touchpoints
Explain the role of leadership in shaping patient experience culture
Understand measurement and evaluation of patient experience
Explore strategies for improving patient experience
Learn from leading organizations in patient experience
Develop practical action plans for patient experience improvement

Course Format

- Full attendance and completion of an evaluation to receive certificate
- Credit-claiming process and timeline - learner before June 1, 2028
- Participants must upload their certificate to their Beryl Institute profile to claim PXE credit. Instructions for claiming PXE credit are available at: https://theberylinstitute.org/pxes-overview/

Instructions to claim this credit by adding it to your account on The Beryl

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