Virtual Medical Academy

Overview

Workplace conflict is inevitable and unavoidable especially in healthcare. Unmanaged or unresolved conflicts frequently become very detrimental to teams, organizations, and may even reach the patient. Conflicts impact the productivity, safety, and quality of care when not addressed. On the other hand, with proper and skillful approach, conflicts can be transformed into an opportunity. Join this course to build your capacity in competent and evidence-based conflict management.

This Activity for

Other health care provider
Respiratory Therapy
Psychology
Podiatry
Physiotherapy
Optometry
Clinical Nutrition
Nursing and Midwifery
Dentistry and Related Specialties
Resident / Fellow
Physician
Pharmacy
Occupational Therapy
Clinical Laboratory Sciences
Non Health Care Provider
Healthcare & Hospital Administration
Health Education
Health Informatics
Speech-Language Pathology
Public and Community Health
Clinical Pharmacy
Medical Education
Emergency Medical Services
Radiological Technology
Audiology
Medical Technology
Social Service
Sociology
Cardiac Perfusion
Technicians and Health Assistants
Dental Technology and Assistants
Educational Institution

What I will learn?

By the end of the course, learners will be able to:
1. Identify types of conflict and common sources of conflict in the workplace
2. Identify the difference between task conflicts, resource conflicts, and personality conflicts
3. Identify the stages of conflict
4. Describe five approaches to managing conflict.
5. Recognize the CRIP model applied to conflict management
6. Discover your own personal conflict management style using self assessment
7. Identify communication techniques useful for conflict de-escalation
8. Practice conflict resolution approach through a case study

Main Them

This training course will comprise the following training methods:
Lecture power point presentation
Self assessment
Case and Video Vignette
Test your knowledge questions
Poll Questions