Essentials in Patient Experience
Overview
Excellence in patient experience is considered the new normal in healthcare. Why? Because of the proven impact patient experience has on long-term patient well-being and health status, as well on the healthcare system as a whole. Enhanced return on investment, and better clinical outcomes are confirmed to build the case for patient experience. This course is designed to provide healthcare services organizations and point of care professionals a foundational and easy-to-use learning content that supports and enhances building a culture of excellence for an outstanding patient experience.
This Activity for
- Other health care provider
- Respiratory Therapy
- Psychology
- Podiatry
- Physiotherapy
- Optometry
- Clinical Nutrition
- Nursing and Midwifery
- Dentistry and Related Specialties
- Resident / Fellow
- Physician
- Pharmacy
- Occupational Therapy
- Clinical Laboratory Sciences
- Non Health Care Provider
- Healthcare & Hospital Administration
- Health Education
- Health Informatics
- Speech-Language Pathology
- Public and Community Health
- Clinical Pharmacy
- Medical Education
- Emergency Medical Services
- Radiological Technology
- Audiology
- Medical Technology
- Social Service
- Sociology
- Cardiac Perfusion
- Technicians and Health Assistants
- Dental Technology and Assistants
- Educational Institution
What I will learn?
1. Define what patient experience is and why it matters to healthcare organizations and providers
2. Identify the drivers of patient experience.
3. Discuss proven strategies that improves patient experience in the practice setting.
4. Recognize the basis for empathic, compassionate, patient centered communication as the standards in healthcare today.
5. Describe leadership approaches that are patient centered and drive excellence in patient experience.
About Organizer
- Virtual Medical Academy
Additional items to the activity
| Optional Details | Type | Fee |
|---|---|---|
| Essentials in Patient Experience Certificate | Certificate | Free |