Conflict Management and Resolution for Healthcare Professionals
Overview
Workplace conflict is inevitable and unavoidable especially in healthcare. Unmanaged or unresolved conflicts frequently become very detrimental to teams, organizations, and may even reach the patient. Conflicts impact the productivity, safety, and quality of care when not addressed. On the other hand, with proper and skillful approach, conflicts can be transformed into an opportunity. Join this course to build your capacity in competent and evidence-based conflict management.
This Activity for
- Other health care provider
- Respiratory Therapy
- Psychology
- Podiatry
- Physiotherapy
- Optometry
- Clinical Nutrition
- Nursing and Midwifery
- Dentistry and Related Specialties
- Resident / Fellow
- Physician
- Pharmacy
- Occupational Therapy
- Clinical Laboratory Sciences
- Non Health Care Provider
- Healthcare & Hospital Administration
- Health Education
- Health Informatics
- Speech-Language Pathology
- Public and Community Health
- Clinical Pharmacy
- Medical Education
- Emergency Medical Services
- Radiological Technology
- Audiology
- Medical Technology
- Social Service
- Sociology
- Cardiac Perfusion
- Technicians and Health Assistants
- Dental Technology and Assistants
- Educational Institution
What I will learn?
By the end of the course, learners will be able to:
1. Identify types of conflict and common sources of conflict in the workplace
2. Identify the difference between task conflicts, resource conflicts, and personality conflicts
3. Identify the stages of conflict
4. Describe five approaches to managing conflict.
5. Recognize the CRIP model applied to conflict management
6. Discover your own personal conflict management style using self assessment
7. Identify communication techniques useful for conflict de-escalation
8. Practice conflict resolution approach through a case study
About Organizer
- Virtual Medical Academy
Additional items to the activity
| Optional Details | Type | Fee |
|---|---|---|
| Conflict Management and Resolution for Healthcare Professionals Certificate | Certificate | Free |